B.E.S.T Emotional Design: Why We Love (or Hate) Everyday Things [P.P.T]
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“What really knocks me out is a book that, when you're all done reading it, you wish the author that wrote it was a terrific friend of yours and you could call him up on the phone whenever you felt like it. That doesn't happen much, though.” ― J.D. Salinger, The Catcher in the Rye